PRIVACY POLICY


Effective Date: 20th of January 2025


At Dool, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our scheduling application, whether as an individual user or as part of a small or medium-sized enterprise (SME). By accessing or using Dool, you agree to the practices outlined in this Privacy Policy.


1. Information We Collect


1.1 Personal Information

  • Account Information: When you create an account, we collect personal details such as your name, email address, phone number, company name, and role within the company.
  • Billing Information: If you subscribe to premium features, we collect payment details, including billing address and payment method information, which is processed securely through third-party payment processors.


1.2 Usage Data

  • App Usage: We collect information on how you interact with Dool, including session data, the features you use, and your preferences.
  • Device Information: We may collect technical data about the device you use to access Dool, including device type, operating system, IP address, and browser type.


1.3 Communication Data

  • Customer Support: If you contact us for support or inquiries, we may collect details related to your request and communication history, including any feedback or comments you provide.


2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Improve Our Services: To operate, maintain, and enhance the functionality of Dool, and to customize your experience.
  • To Process Payments: To process subscription payments and provide billing-related services.
  • To Communicate with You: To send service-related communications, including account notifications, updates, and promotional materials (with your consent, where applicable).
  • To Provide Customer Support: To respond to inquiries, troubleshoot issues, and provide assistance with your account or use of Dool.
  • To Analyze Usage: To monitor usage trends and improve the design and functionality of the app.
  • Legal and Compliance: To comply with legal obligations and protect our rights, property, or safety, as well as the rights, property, and safety of others.


3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your information with trusted third-party service providers who assist in delivering and supporting Dool (e.g., payment processors, hosting services, customer support platforms). These service providers are contractually bound to protect your information and are prohibited from using it for other purposes.
  • Legal Requirements: We may disclose your information if required by law or in response to legal processes (e.g., court orders, subpoenas), or when we believe disclosure is necessary to protect our rights or the rights of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of that transaction. You will be notified if your information becomes subject to a different privacy policy.


4. Data Retention

We retain your personal information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you choose to delete your account, we will remove your data from our systems, subject to any legal retention requirements.


5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.


6. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we update or correct inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions.
  • Objection to Processing: You can object to the processing of your data in certain circumstances (e.g., marketing communications).
  • Data Portability: You may request to receive a copy of your data in a structured, commonly used format.


To exercise these rights, please contact us at support@dool.app.


7. Children’s Privacy

Dool is not intended for use by individuals under the age of 16. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as soon as possible.


8. International Transfers

If you are located within or outside Nigeria, please note that your personal data may be transferred to and processed in other countries, including the United States. By using Dool, you consent to the transfer of your data to these countries, which may have different data protection laws than your country of residence.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we may notify you through Dool or by other means. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

 Dool Support

 Email: support@dool.app

 Website: dool.app


This Privacy Policy is designed to help you understand how we protect and manage your personal information while using Dool. Thank you for trusting us with your data!


Last updated: 22nd of January 2025.